Seven ways to improve your profitability.

July 26th, 2010

Controlling costs is becoming ever important – so we thought we would give you seven issues we think could help maintain and improve your bottom line.

1. Are your telephone costs really under control?

High running costs continue to be one of the main concerns with telephone systems, particularly those that have been in situ for some time. Not only can they costly, but often poor functionality leads to low productivity and poor communication, both internally and with customers and suppliers.

2. Are analogue lines costing you a fortune?

Analogue lines are fast being replaced by ISDN and Voice Over IP lines to provide better services and to save cost. We can quickly establish what savings are to be made by switching across.

3. Do you have an out of date call charge package ?

Often we discover customers have call charges far higher than are necessary, based on their particular usage and call profiles. We can analyse your bills and thereafter ensure you are on the correct package to keep costs down.

4. Are calls to mobiles pushing up your bills?

Companies with lots of staff out of the office find that it is the calls to mobiles that significantly increase costs. We can configure your system and mobiles so that these calls are free as part of your bundled package – saving some companies hundreds, if not thousands of pounds.

5. Are you still paying for external calls between offices?

Do you have more than one office with separate phone lines, incurring huge amounts of telephone traffic? Avandda can link these sites via the internet so that all your inter-company calls are free and you benefit from consolidated receptionist costs/ team working, whether your office is down the road or in Berlin. We can even offer video conferencing so you can communicate with colleagues in other offices and customers around the globe.

6. Could effective, low cost remote working save you money?

Increasingly, firms are seeing remote working as a good way of keeping travel and accommodation costs down. However home workers create phone bills from their place of work that have to be paid for. Avandda offer a VOIP phone in each home that connects seamlessly with the telephone system, giving your staff all the functionality they would have in the office, but with no call charges.

7. Have you reviewed your other utilities and overheads?

As telecoms become so central to organisations, we increasingly find ourselves helping customers save money on other utilities too. Whether it is their IT infrastructure or simply their other utilities bills, we’re here to help. Along with our cost reduction partners, we can hold a full review of your core overheads and provide a wide range of cost cutting solutions.

Have you answered YES?

If you have answered ‘yes’ to some or all of the questions we pose above, then we are convinced we can help you improve your productivity and profit margins.

We are happy to offer a FREE health check – we analyse all aspects of your communications and come up with a plan tailored specifically for your business.

There’s no obligation but we hope you’ll be pleased with the options available. For further information or to make an appointment, please do not hesitate to phone 01925 250010 or contact us today.

Reliable telephone system maintenance at affordable prices.

June 3rd, 2010

Telephone communication is such a vital element of modern business that we can take it for granted – until, of course, there is a problem. Whether it is minor glitches or a complete system failure, it is essential to get everything back to normal as soon as possible.

We take telephone system maintenance very seriously and insist on at least one ‘check-up’ visit per year as part of the service. Our skilled engineers are always on hand to put things right, across a wide range of systems.

Unlike many others you can pay for the service monthly, from as little as £16.60 plus VAT per month. (*subject to survey / 3 year contract).

We’d be delighted to offer you a no obligation telephone system healthcheck and quote you for maintenance. Telephone 01925 250010 or contact us today

Vital meetings without the travel costs.

May 26th, 2010

Companies today are facing many challenges. Gaining competitive edge, increasing efficiency and improving profitability balanced by the need to manage travel budgets and other overheads effectively – to say nothing of travel delays, traffic – even volcanic ash.

As well as connecting co-workers remotely, we are also helping companies by offering video conferencing as a low cost means of sharing information, presentations and debate.

Quick and easy to set up, it plugs into your standard office network, ISDN or VOIP, to deliver all the advantages of audio, video and data  conferencing without requiring special cabling or difficult configuration.

For further information or a quotation, please do not hesitate to contact us today.

Working away from the office? No-one need know.

May 15th, 2010

As more and more key workers now operate remotely from head office, either from home, on the move or in satellite offices, it is vital that they remain appropriately connected to customers and colleagues alike – and importantly always appear be part of the team.

We continue to see huge growth in this area, with remote workers accessing the head office phone system using VOIP technology.

This allows them the full functionality that they would enjoy if they were in the office – able to transfer calls internally and externally, benefit from voice mail, caller id, with an internal extension number. It’s so simple, that we find some clients can’t quite believe it!

For further information on how to make the most of remote working, please contact us today

Call recording – major business benefit

April 29th, 2010

We can now offer a competitively priced stand alone call recording solution to record your ISDN 30 trunks. Many organisations can now benefit from using the system with obvious advantages for legal firms, insurance companies, call centres, public agenicies, health centres/doctors and any FSA regulated company legally bound to record calls.

A complete management and call recording system, contained and managed from a single work station or server it stores, finds, plays back and archives at the click of a mouse.

This efficient, cost effective and easy to install software solution is very competitively priced in today’s growing voice recording market. The system can expand as your business grows, saving you time and money.

Why it makes sense.

There are many reasons why more and more companies are choosing to employ call recording in their operations – check these out below.

Key benefits

  • Resolving ‘who said what’ disputes
  • Telesales and marketing training / staff performance
  • Confirming specifics of conversations/orders/customer service
  • Litigation purposes
  • Protecting staff from abuse

Our encrypted files offer complete flexibility with the power to e-mail or export from system as wav files. Calls are recorded throughout their routing including on hold and transfers, with extensive reporting.

The system is stand alone with no need for PBX integration, offers search facility on calls and comes with one year’s support as standard. For further information or a quotation, please do not hesitate to contact us today.