Archive for the ‘call recording system’ Category

Call recording – major business benefit

Thursday, April 29th, 2010

We can now offer a competitively priced stand alone call recording solution to record your ISDN 30 trunks. Many organisations can now benefit from using the system with obvious advantages for legal firms, insurance companies, call centres, public agenicies, health centres/doctors and any FSA regulated company legally bound to record calls.

A complete management and call recording system, contained and managed from a single work station or server it stores, finds, plays back and archives at the click of a mouse.

This efficient, cost effective and easy to install software solution is very competitively priced in today’s growing voice recording market. The system can expand as your business grows, saving you time and money.

Why it makes sense.

There are many reasons why more and more companies are choosing to employ call recording in their operations – check these out below.

Key benefits

  • Resolving ‘who said what’ disputes
  • Telesales and marketing training / staff performance
  • Confirming specifics of conversations/orders/customer service
  • Litigation purposes
  • Protecting staff from abuse

Our encrypted files offer complete flexibility with the power to e-mail or export from system as wav files. Calls are recorded throughout their routing including on hold and transfers, with extensive reporting.

The system is stand alone with no need for PBX integration, offers search facility on calls and comes with one year’s support as standard. For further information or a quotation, please do not hesitate to contact us today.

Need to record calls?

Sunday, January 10th, 2010

With so many decisions being taken over the phone these days, it can be useful to have a record of what was said or agreed. This can be useful in many business situations and is particularily popular with solictiors, barristers and the like.

Whether this is a routine desire to maintain a record of all discussions as might be required within a call centre, or whether an individual conversation proves worthy or necessary to record, Avandda can provide a call recording system that allows this facility either automatically or manually.

In automatic mode all inbound and outbound calls to each required extension can be recorded and date/time stamped for further reference. Dependant on memory these can be stored for an appropriate length of time on a call recording system and either removed to another media or deleted as required.

In the case of individual conversations, nothing could be simpler. At any time a record button can be pressed on your handset and the conversation will be saved to your voice mail box, for later review.

If you think this could be valuable to you business please contact us today.